Program Overview

Post Graduate Diploma in Customer relationship Management is a 2 year distance postgraduate course, the minimum eligibility for which is graduation in any stream from a recognized university with minimum qualifying marks. The program is spread over 4 semesters.

PGDCRM program is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

Course Objectives

• Earning a PGD in Hospitality & Tourism Studies can launch successful careers in a variety of industries.
• Educational institutions offer this degree worldwide. On-site and online programs offer flexibility and convenience for working professionals.
• Search for your program below and contact directly the admission office of the school of your choice by filling in the lead form.

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